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Terms and conditions

The terms that apply to our services.

Last updated: October 8, 2026

These terms apply to all quotes, assignments and service plans of United Movement, trading as Faro Costa ("we"), unless agreed otherwise in writing. Deviating terms of the client apply only if we accept them in writing.

1. Quotes

  1. Quotes are free of charge unless agreed otherwise and valid for 30 days.
  2. A quote is based on the information and photos you give us. If the actual situation differs, we may adjust the quote before starting.
  3. An agreement is formed when you accept a quote in the client portal, by email or in writing.
  4. For small jobs without a written quote (for example an 'as soon as possible' or emergency request in the client portal), an agreement is formed when you confirm the request after we have shown you the call-out fee, hourly rate and any urgency surcharge that apply. If the work turns out to be larger than expected, we will give you a quote before continuing.

2. Prices

  1. Prices are in euros. Quotes for consumers show the total price including VAT and any mandatory charges. Quotes for businesses may show prices excluding VAT.
  2. Hourly work is charged at the hourly rate and call-out fee stated in the quote or otherwise confirmed with you before the work starts.
  3. Where the exact quantity of materials, consumables or pool chemicals cannot reasonably be known in advance, we tell you beforehand how they are charged: pool chemicals per dose (Small, Medium, Large or Extra large, according to your pool size) at the prices in our current price list, unless your plan includes them; materials and consumables at our current prices for those items, as stated in the quote or confirmed with you before use. Where possible we give an estimate. Your invoice itemises what was actually used. If the expected cost would exceed the estimate by more than 20% or €50, whichever is higher, we ask for your approval first, except in an emergency to prevent further damage.
  4. Evening, weekend and emergency work carry the surcharges stated in the quote or confirmed before the work starts.
  5. Additional work you request during a job is charged on top of the quote. We inform you before doing it.

3. Appointments and cancellation

  1. We confirm appointments in writing or in the portal.
  2. You can cancel or move an appointment free of charge up to 48 hours before it starts. Later cancellations, or a visit where we cannot access the property, may be charged at the call-out fee plus one hour. This charge covers the time and capacity reserved for your visit and never exceeds what the law allows.

4. Access to the property and keys

  1. You make sure we can access the property, water and electricity at the agreed time.
  2. Keys and access codes you give us are stored securely and used only for the agreed work. We return keys when the service ends or when you ask.
  3. You inform us of any risks at the property, such as an alarm system, pets or known defects.

5. Carrying out the work

  1. We carry out the work with care and in line with good workmanship.
  2. Regulated work (for example certified electrical or gas work) is carried out by approved partners. We coordinate it for you.
  3. We take photos before, during and after the work for your report. We publish them on our website only with your consent.

6. Service plans (Property Care, Pool Care)

  1. Service plans continue on a monthly basis until cancelled by either party with 30 days' notice, by email or in the portal.
  2. The visits and checks included are those described in the plan. Repairs found during a visit are quoted separately unless you approved them in advance up to an agreed amount.
  3. Plan fees are invoiced monthly in advance. We may change the rates of an ongoing plan by giving at least 30 days' notice. If you do not accept the new rate, you may cancel the plan before the change takes effect.

7. Payment

  1. Invoices are payable within 14 days of the invoice date by bank transfer.
  2. For larger projects we may ask for a deposit of up to 30% before starting.
  3. If payment is late, we send a reminder. After that we may charge statutory interest and reasonable collection costs, and pause further work.
  4. To the extent permitted by applicable law, materials that have not yet been permanently incorporated into the property remain our property until the invoice is paid in full.

8. Warranty and complaints

  1. We give 6 months' warranty on our workmanship. Manufacturer warranties apply to materials and equipment. This workmanship warranty is additional to, and does not limit, any statutory rights you have.
  2. The warranty does not cover normal wear, misuse, work by others, or materials you supplied.
  3. Please report defects to info@farocosta.com as soon as reasonably possible after discovering them, preferably within 14 days, with photos where possible. We will inspect and, if justified, repair at no cost. This does not affect your statutory rights.

9. Liability

  1. All clients: nothing in these terms excludes or limits liability where applicable law, including consumer law, does not allow it. Liability for intent or gross negligence is never limited.
  2. Business clients: our liability is limited to the amount paid out in that case under any liability insurance we hold or, if no insurance pays out, to the invoice amount of the assignment concerned. We are not liable for indirect damage such as loss of rental income.
  3. Consumers: where the law allows, we are not liable for indirect damage that was not reasonably foreseeable when the agreement was made.

10. Right of withdrawal (consumers)

  1. If you are a consumer and the agreement was made at a distance (online, by email or phone) or away from our premises, you may withdraw without giving a reason within 14 days of the agreement. Where the law sets a longer period, for example 30 days for agreements concluded during a visit to your home that you did not request, that longer period applies.
  2. To withdraw, send a clear statement to info@farocosta.com. You may use the model withdrawal form.
  3. We start work within the withdrawal period only if you expressly ask us to. If you then withdraw, you pay a proportionate amount for the work done until you told us.
  4. If you asked us to start early and expressly acknowledged that you lose your right of withdrawal once the service is fully performed, that right ends when the work is complete.
  5. There is no right of withdrawal for urgent repairs or maintenance you specifically asked us to carry out at your property. This exception does not apply to additional services you did not specifically request, or to goods supplied beyond the parts necessarily used for the urgent repair or maintenance.

11. Force majeure

We are not liable for delays caused by events beyond our reasonable control that could not reasonably have been foreseen or avoided, such as severe weather, sudden serious illness or major supplier disruption outside our control. We will inform you as soon as reasonably possible, take reasonable steps to minimise the delay and arrange a new date.

12. Applicable law and disputes

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and you may bring a claim before the courts of your place of residence. We first try to resolve any dispute with you directly.